Wednesday, January 12, 2011

Off the Record

I had to have a conversation today with one of my employees. It was a "coaching" kind of meeting to discuss a customer complaint. During the converstion, the employee asked to say some things "off the record". While I certainly didn't mind the openness, can you really tell your supervisor something that is "off the record"?

Just a thought.


6 Comments:

At 2:10 AM , Blogger Jammie J. said...

Not if it's during a coaching session, I don't think so.

It also depends on the type of relationship you have... if you've built a relationship that includes some personal joking and such, I think it's fair to expect that some topics you talk about won't be reflected in your performance record.

Even then, though, I don't think it's totally "off the record."

 
At 1:30 PM , Blogger Jude said...

I agree with Jammie J. My boss is a wonderful, down to earth very spiritual lady and over the 13 years I've worked for her we've become friends. She is STILL my boss though, and I never overstep the boundaries when I shouldn't. There are times though, that BOTH her and I will pre-empt our conversations about the job with "just between you and I"..... and it works well.

For us, it's all about trust. Unless your employees have that kind of trusting relationship with you I can't see how it can be "off the record" Vince.

 
At 10:00 PM , Blogger sydwynd said...

Jammie: I think we have a good level of trust. And I didn't write it down, but still, as a supervisor, I can't "unhear" what was said.

Jude: I think the trust is there. I certainly don't hold something against an employee if they learn from their mistakes. However, I learned the hard way to maintain a VERY professional relationship with my staff. I can never forget that I'm a supervisor and that everyone is watching how I act. There's no being friends with my staff. If a staff members says they don't regret an action, how do I know they won't do it again?

 
At 4:54 PM , Blogger Jude said...

I think you're on the right track, and are doing what works best for you and your staff. Kudos!

 
At 9:57 PM , Blogger Jammie J. said...

Right. You can't unhear something. I'm a big believer in timing. There are times when I want to share something with my boss "off the record" but won't do it because it's not appropriate timing.

And, yikes, not regretting something that a supervisor might think should be regretted or at least some sort of reassurance given that it won't happen? Especially during a coaching session? Just yikes.

 
At 8:56 PM , Blogger sydwynd said...

Jammie: Lucky for this person I believe she learned something. But I hope they don't do that again.

 

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