Back on my game

I had a 1 on 1 with my boss today. He was very kind and mentioned several times what a good job he thought I was doing. He stated he doesn't say it enough but wanted to make sure I knew how much he appreciated my hard work. Normally, I don't need that kind of patting on the back, but given some of the struggles I've had at work over the last 12 to 18 months, it was good to hear.

He gave me the best possible compliment you could give me. He told me that he's quite pleased that he can give me assignments and he KNOWS I'll get them done. He doesn't have to check up on me or hound me for whatever he needs. That's the way I like to roll. Tell me what you want done, when you want it done by, and get out of my way to let me do it. It's nice to feel like I'm valued and that I can perform at work at the level I think I can. I really had my confidence shaken for a while and now I've got it back, if a little more cautious in that confidence than previously.

The last couple of days has been crazy with end of the year stuff going on. It's given me the opportunity to do something I really enjoy. Showing my staff their boss can handle the customer better than they can. I've been getting all of the customers that my staff can't handle for whatever reason; person is irate, my agent can't get them to follow directions, they can't figure out what to do to help them, etc. They transfer the call to me and I get the issue resolved in no time flat, with a smile in my voice, and as much patience as is needed to fix the problem. Call it a small vanity, but I pride myself on being able to walk my talk. If I don't get frustrated with a "high maintenance" customer, why should they? It all starts with customer service baby.


Jude said…
Good on you Vince! It's always good to get good feedback from your boss, often we only hear the bad stuff.

And the example you give your staff is excellent. I've always said that most times good employees reflect the kind of management they work for. :-)
sydwynd said…
Jude: thanks! I'm not sure all of my employees take my lead, but I try. It's good to feel like I'm accomplishing something.

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